TechM8 Solutions Pty Ltd respects your privacy. This policy explains what personal information we collect, why we need it, how we protect it and the choices available to you.
1. Who this policy covers
This policy applies to personal information handled by TechM8 Solutions Pty Ltd (ABN 39 645 882 266) through this website, our client portal, support services and our dealings with customers, prospective customers, suppliers and business contacts.
We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
2. Information we collect
Depending on how you interact with us, we may collect:
- identity and contact details, including your name, business name, role, email address and phone number;
- enquiry and service information, including messages, project requirements, support requests and correspondence;
- client portal information, including your username, organisation association, support history and any files or details you submit;
- commercial information needed for quotes, orders, invoicing and customer or supplier management;
- technical and usage information, such as IP address, browser and device details, pages viewed, timestamps and security logs; and
- information you choose to provide during calls, meetings, audits, projects or support work.
Please do not send sensitive information through a general website or support form unless it is necessary and we have asked you to provide it.
3. How we collect information
We generally collect information directly from you when you submit a form, use the client portal, email or call us, request a quote, purchase a product or service, or work with us on a project.
We may also receive information from an authorised contact at your organisation, a referral partner, a supplier involved in delivering a service, or automatically through website and security technologies.
4. How we use information
We use personal information to:
- respond to enquiries and arrange consultations;
- prepare proposals, quotes and project plans;
- deliver, administer and improve our IT, network, website, integration and support services;
- authenticate portal users and provide organisation-specific content and support;
- process orders, invoices and payments through relevant providers;
- maintain security, prevent misuse, diagnose faults and keep service records;
- meet legal, regulatory, insurance and accounting obligations; and
- communicate service updates or relevant information where permitted.
We do not sell personal information.
5. When we share information
We may disclose personal information where reasonably necessary to our personnel and contractors, hosting and cloud providers, email and communications providers, security and monitoring providers, product distributors, payment or accounting providers, and professional advisers.
We may also disclose information when required or authorised by law, to protect the rights or safety of a person, or as part of a business sale or restructure subject to appropriate safeguards.
Our providers are expected to handle information only for the services they provide to us and in accordance with applicable obligations.
6. Client portal
The client portal is restricted to authorised users. We use portal information to verify access, present organisation-specific knowledge articles, receive support requests and maintain a service history.
Portal credentials are issued and managed by TechM8 Solutions. Users must keep them confidential and tell us promptly if they believe an account has been accessed without permission. Portal information may be visible to authorised TechM8 personnel and, where configured, other authorised contacts for the same organisation.
7. Cookies and analytics
Our website may use cookies and similar technologies necessary for site operation, security, authentication, preferences and performance measurement. Analytics tools may provide aggregated or device-level information about how visitors use the site.
You can usually control non-essential cookies through your browser settings. Blocking some cookies may affect website or portal functions.
8. Overseas processing
Some technology and cloud providers may store or process information outside Australia. Processing locations can vary by provider and service configuration.
Where the Australian Privacy Principles apply, we take reasonable steps required by law in relation to overseas disclosures. Contact us for more information about a particular service relevant to your engagement.
9. Security and retention
We use reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, authentication, system monitoring, backups and service-provider safeguards.
No online system is completely secure. Contact us immediately if you suspect information or credentials have been compromised.
We retain personal information only for as long as reasonably needed for the purposes described here, our business records, dispute resolution and legal or regulatory requirements. When no longer required, we take reasonable steps to delete or de-identify it where appropriate.
10. Access and correction
You may ask to access personal information we hold about you or request correction of inaccurate, out-of-date, incomplete or misleading information. Email [email protected] with enough detail for us to identify the relevant information.
We may need to verify your identity. If we cannot provide access or make a requested correction, we will explain why where required by law.
11. Privacy questions and complaints
Send privacy questions or complaints to [email protected]. Please describe your concern and include your preferred contact details.
We will acknowledge and investigate complaints within a reasonable time. If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
12. Changes to this policy
We may update this policy when our services, technology or legal obligations change. The current version will be published here with its updated date.
TechM8 Solutions Pty Ltd
ABN 39 645 882 266
10–20 Gwynne Street, Cremorne VIC 3121, Australia