These terms govern use of the TechM8 Solutions website and client portal. A quote, statement of work, service agreement or other written contract applies separately to products and services you purchase from us.
1. Acceptance of these terms
By accessing or using this website or the client portal, you agree to these Website Terms. If you do not agree, please do not use the website or portal.
If you use the portal or website on behalf of an organisation, you confirm you are authorised to do so.
2. About this website
This website is operated by TechM8 Solutions Pty Ltd (ABN 39 645 882 266). It provides information about our IT, networking, hardware, website, integration, application and support capabilities, together with access to selected client resources.
3. Enquiries and website information
Website content is general information only. Although we aim to keep it useful and accurate, technology, product availability, pricing and service details can change. It is not a substitute for advice based on your environment and requirements.
Submitting a contact, consultation or support form does not by itself create a contract or guarantee a response time. Use agreed emergency or priority support channels where your service agreement provides them.
4. Services, quotes and purchases
Products and services are supplied under the quote, order, statement of work, service agreement or other written terms accepted for that engagement. Those documents take priority over these Website Terms if there is an inconsistency.
A website enquiry, draft estimate or product listing is not a binding offer. An engagement is accepted when confirmed by TechM8 Solutions in writing or as stated in the applicable proposal or agreement.
Product images and descriptions are illustrative. Availability, specifications, licensing, delivery times and third-party pricing may change before an order is confirmed.
5. Client portal accounts
Portal access is available only to users authorised by TechM8 Solutions and the relevant client organisation. Accounts are created and managed by us; users cannot reset credentials through a public self-service process.
You must keep your username and password confidential, use the portal only for its intended business purpose, and tell us promptly if credentials are lost, shared accidentally or suspected to be compromised. You are responsible for activity through your account unless caused by our act or omission.
We may suspend or remove access where needed to protect the portal, client information or our systems, or when access is no longer authorised.
6. Acceptable use
You must not:
- attempt to gain unauthorised access to the website, portal, another client area or any connected system;
- introduce malware, harmful code, automated scraping or disruptive traffic;
- upload unlawful, infringing, misleading or malicious material;
- probe or test security controls without our prior written approval; or
- use website or portal content in a way that infringes another person’s rights or applicable law.
7. Intellectual property
Unless stated otherwise, TechM8 Solutions owns or licenses the website design, text, graphics, branding and original materials. You may view and print reasonable extracts for internal business use.
You must not reproduce, adapt, publish, sell or commercially exploit website content without permission, except where allowed by law. Third-party product names and trade marks remain their owners’ property.
Client-specific knowledge articles may be used internally by the client organisation for which they were published, unless the article or an applicable agreement states otherwise.
8. Third-party services and links
The website may link to third-party websites, products, downloads or services, including vendor resources and remote-support tools. Those services operate under their own terms and privacy practices.
A link does not mean we control or endorse every part of that service. Review the relevant terms and confirm suitability before using it.
9. Availability and security
We take reasonable steps to keep the website and portal available and secure, but do not promise uninterrupted or error-free access. Maintenance, faults, internet conditions, security events or third-party services may affect availability.
You are responsible for suitable security, backups and protective software on devices used to access the site, subject to any separate services we have agreed to provide.
10. Liability and Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
To the extent permitted by law, TechM8 Solutions is not liable for indirect or consequential loss arising solely from use of, or inability to use, this website, reliance on general website content, or a third-party link. Liability relating to purchased products or services is governed by the applicable agreement and law.
Seek advice tailored to your circumstances before making a material technology, security, legal or commercial decision based only on website content.
11. Privacy
Our Privacy Policy explains how we handle personal information collected through the website, client portal and our services.
12. Changes and governing law
We may update these terms by publishing a revised version here. Continued use after an update means the revised terms apply from the date shown, except where another agreement or law requires otherwise.
These terms are governed by the laws of Victoria, Australia. Courts with jurisdiction in Victoria may hear disputes about these terms, subject to any rights you have under applicable law.
TechM8 Solutions Pty Ltd
ABN 39 645 882 266
10–20 Gwynne Street, Cremorne VIC 3121, Australia